Privacy Policy

Last Updated: 12/31/25

Net101 dba BigLeads ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website BigLeads.net and use our services, including our AI-powered voice and messaging agents.

We operate under the jurisdiction of Placer County, California. By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

A. Personal Information

We collect the following personal information directly from you:

Identity Data: Full name.

Contact Data: Email address, phone number, mailing address.

Business Data: Company name and website URL.

B. Payment Information

We do not store your financial information (such as credit card numbers) on our servers. All payments are processed securely through Stripe, a third-party payment processor. Stripe’s use of your personal information is governed by their Privacy Policy.

C. Technical & Usage Data

When you visit our website, we automatically collect certain data using cookies and tracking technologies, including:

Tracking Pixels: We utilize retargeting pixels from Facebook (Meta), Google, and LinkedIn to analyze traffic and provide relevant advertising.

Analytics: We use Google Analytics to understand how visitors engage with our site.

D. Voice, Chat & Communication Data

Due to the nature of our AI services, we collect and store communication data, including:

Call recordings and transcripts.

SMS/Text message logs.

Voicemail audio.

Chat interactions with our AI agents.

2. How We Collect Information

We collect data in the following ways:

Directly from You: When you fill out forms, create an account, or provide information during product setup/onboarding.

Automatically: Via cookies, web beacons, and pixels (Facebook, Google, LinkedIn) when you browse our website.

From Clients: Data input by our clients into our system for the purpose of using our services.

No Third-Party Buying: We do not purchase lead lists or scrape data from public directories.

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, operate, and maintain our AI Voice, SMS, and Email agent services.

Communication: To communicate with you regarding your account, updates, and transactional notices.

Marketing: To send you newsletters, promotional offers, and information we think you may find useful.

AI Model Improvement: We may use anonymized or aggregated voice, text, and interaction data to train, tune, and improve the accuracy and performance of our AI models. Please Note: All of our AI agents will be trained on information about our client’s business and products using information that are either available publicly or is given to use by the client.

Compliance: To enforce our terms, comply with legal obligations, and protect against fraud.

4. SMS & A2P 10DLC Compliance

We strictly adhere to A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations regarding SMS messaging.

Consent: We only send SMS messages to individuals who have explicitly opted in to receive them.

By providing your phone number and opting in to receive SMS communications from BigLeads, you consent to receive text messages regarding your orders, updates, promotional offers, and other marketing communications. Message and data rates may apply depending on your mobile carrier and plan.

We use your phone number solely for the purposes described at the time of collection and in accordance with this Privacy Policy. We do not share your phone number with third parties for their marketing purposes without your explicit consent.

Opting Out:

You may opt out of receiving SMS marketing messages at any time by replying “STOP” to any message you receive from us. After opting out, you will no longer receive marketing text messages, but we may still send you SMS communications related to your transactions, orders, or account if necessary.

Your Responsibilities:

You are responsible for notifying us of any changes to your mobile number to ensure proper communication. If you change or deactivate your mobile number, it is your responsibility to update your account information promptly to prevent us from communicating with someone who acquires your old number.

If you have any questions about our SMS marketing practices, please contact us at [email protected]

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with specific third parties only in the following ways:

Service Providers: We share data with trusted third-party vendors who assist us in operating our business. specifically GoHighLevel (GHL) for CRM and automation services. Note: GoHighLevel’s policy is to strictly maintain data privacy; they do not share your collected information outside of your specific account instance.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Your Rights & Choices

You have specific rights regarding your data:

Access: You have the right to request a report detailing the information we have collected on your behalf. You may also generate reports directly inside your client account.

Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.

Marketing Opt-Out: Email: Click the "Unsubscribe" link found at the bottom of any non-transactional email. SMS: Reply "STOP" to any text message to immediately cease communications.

7. California Privacy Rights (CCPA/CPRA)

Since we operate in California, residents are granted specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You may request that we disclose what personal information we collect, use, disclose, and sell.

Right to Delete: You may request the deletion of your personal information.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Right to Opt-Out of Sale: We do not sell personal information, so this opt-out is automatically satisfied.

To exercise these rights, please contact us at [email protected].

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

9. Children's Privacy

Our services are intended for business use. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Net101 dba BigLeads 2952 Black Hawk Lane Lincoln, CA 95648 Email: [email protected]